These General Conditions of Purchase regulate the use of the Madre Superiora Coffee Roasters website and the commercial relations between our company and users who make purchases through our site. We recommend that you read these terms carefully before making any purchase.

1. Acceptance of the Conditions

By placing an order on our website, you accept and agree to comply with the following General Terms and Conditions of Purchase . If you do not agree with any of these conditions, we ask that you do not use our online shopping services.

2. Purchase Process

To make a purchase at Madre Superiora Coffee Roasters , you must follow these steps:

1. Select the products you wish to purchase and add them to the shopping cart.
2. Start the purchasing process by completing your personal and shipping details.
3. Select the payment method and confirm the order.
4. You will receive an email confirmation with the details of your purchase.

We reserve the right to reject any order if we believe that it does not meet the requirements set out in our policies.

3. Product Availability

All products offered on our site are subject to availability. Although we update our inventory regularly, if a product is not available after you place your order, we will inform you as soon as possible and offer you a solution, which may be the cancellation of the order or the choice of an alternative product.

4. Prices and Payment Methods

• Prices: All product prices are quoted in [local currency] and include applicable taxes unless otherwise stated. Shipping costs are added to the total price at checkout.
• Payment Methods: We accept the following payment methods: credit/debit cards , PayPal , and [other payment methods if applicable] . Payment will be made at the time of order confirmation.

We reserve the right to change prices at any time. However, products will be billed based on the price in effect at the time of purchase.

5. Shipping and Delivery

• Delivery time: Shipping times may vary depending on location and shipping method selected. We promise to process all orders within 24-48 business hours .
• Shipping costs: Shipping costs will be calculated automatically during checkout and displayed before confirming your order. We offer free shipping on orders over [minimum amount] .
• International Shipping: For international orders, delivery times may vary. Please note that any taxes or customs duties are the responsibility of the customer.

6. Returns and Refunds Policy

Since our products are perishable, we do not accept returns of coffee once it has been delivered, unless the product is defective or the order was incorrect.

• Returns for defective products: If you receive a damaged or incorrect product, please contact us within 7 days of receiving the order, and we will do our best to solve the problem. We can offer you a replacement or refund, as appropriate.
• Procedure: To manage a return or refund, please contact our customer service team at [contact email] or [phone number] .

7. Cancellation Policy

You can cancel your order at no additional cost as long as it has not been processed for shipping. If you wish to cancel, please contact us immediately at [contact email] . Once the order has been shipped, we will not be able to proceed with the cancellation.

8. Quality Assurance

At Madre Superiora Coffee Roasters , we guarantee that our products meet the quality standards we offer. We are committed to roasting and shipping our coffee as fresh as possible so that you can enjoy a unique experience. If you are not satisfied with the quality of our product, please contact us and we will find a solution.

9. Responsibility

Our liability is limited to the value of the purchased product. Madre Superiora Coffee Roasters is not liable for any indirect, special or consequential damages that may arise from the purchase of products on our website.

10. Modification of the General Conditions of Purchase

Madre Superiora Coffee Roasters reserves the right to modify these General Conditions of Purchase at any time. Modifications will not affect orders that have already been placed and confirmed prior to the modification.

11. Applicable Legislation and Jurisdiction

These terms are subject to the laws of [country of operation] . Any disputes arising in connection with purchases made at Madre Superiora Coffee Roasters shall be subject to the jurisdiction of the courts of [city or applicable jurisdiction] .

12. Contact

If you have any questions about our General Conditions of Purchase , do not hesitate to contact us at [contact email] or [phone number] .